How do I process a refund manually on a TryNow order?

You can process a refund manually on a TryNow order just as you do with standard online orders in your ecommerce platform.

Note that in the event the package has already been successfully delivered, issuing a refund triggers TryNow to automatically charge for the net balance of any other items in the order. For this reason, if you need to process a refund manually after the delivery date, we recommend either:

1. waiting until after the shopper’s trial is complete
2. communicating to the shopper that processing this refund will result in a charge for any items not already returned

If the manual refund is issued prior to the delivery date, the shopper will not experiences any charges.