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  1. Merchant Help Center
  2. Authorizations, Payments, & Refunds

Authorizations, Payments, & Refunds

Authorizations

  • Why does a shopper have a pending authorization but no order number in TryNow or our ecom platform?
  • Why does a shopper see multiple authorizations on their card?
  • Where can I view a record of what has been authorized, returned, and kept / charged for an order?
  • What will a shopper see on their credit card / debit card with a TryNow order?
  • What is an Authorization? How does it appear on a shopper’s statement?
  • A shopper has returned everything in their order. When will the authorization drop from their card?
See all 7 articles

Refunds

  • Can I apply a discount to a TryNow order after it has been placed?
  • How do I process a refund manually on a TryNow order?

Payments

  • When will a shopper be charged for their TryNow purchase?
  • What payment options can be used with TryNow?
  • Can TryNow be used with Affirm, Afterpay, Klarna, Sezzle, or other installment options?
  • Can a shopper use a gift card or prepaid card with TryNow?
  • How do I know if an order has been Authorized or Charged?
  • Who is the merchant of record for TryNow transactions?

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