Skip to main content
Merchant Help Center Help Center home page Merchant Help Center
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Merchant Help Center
  2. Trials & Returns

Trials & Returns

Trials

  • When does the Trial period begin?
  • How long does the shopper have to try the item(s)?
  • What should I do if a shopper reaches out to request a trial extension?
  • What happens if an order does not have a delivery date populated?

Order Management

  • How does TryNow work with subscriptions?
  • Can I edit a TryNow order after it has been placed?
  • How do I charge and close an order prior to the charge date?
  • A shopper has returned their TryNow items but they are damaged -- can I still charge them?

Returns

  • How do shoppers return their items?
  • Are returns on TryNow orders free?
  • How do exchanges work with TryNow?
  • Can a shopper return a TryNow item after the trial period end / after they have been charged?

Copyright © 2022 All Rights Reserved.