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Merchant Help Center
Trials & Returns
Trials & Returns
Trials
When does the Trial period begin?
How long does the shopper have to try the item(s)?
What should I do if a shopper reaches out to request a trial extension?
What happens if an order does not have a delivery date populated?
Order Management
How does TryNow work with subscriptions?
Can I edit a TryNow order after it has been placed?
How do I charge and close an order prior to the charge date?
A shopper has returned their TryNow items but they are damaged -- can I still charge them?
Returns
How do shoppers return their items?
Are returns on TryNow orders free?
How do exchanges work with TryNow?
Can a shopper return a TryNow item after the trial period end / after they have been charged?