Trials & Returns

Trials

• When does the Trial period begin?
• How long does the shopper have to try the item(s)?
• What should I do if a shopper reaches out to request a trial extension?
• What happens if an order does not have a delivery date populated?

Order Management

• How does TryNow work with subscriptions?
• Can I edit a TryNow order after it has been placed?
• How do I charge and close an order prior to the charge date?
• A shopper has returned their TryNow items but they are damaged -- can I still charge them?

Returns

• How do shoppers return their items?
• Are returns on TryNow orders free?
• How do exchanges work with TryNow?
• Can a shopper return a TryNow item after the trial period end / after they have been charged?